Community Cloud
Deliver great constituent services, everywhere. From your call center to the web and social media.
Interested in more than 10 subscriptions? Call 1-800-667-6389 or have someone contact you.
CUSTOMER COMMUNITY
Best for service and marketing use cases.
Includes the following features:
- Social collaboration for customers and employees
- Mobile access
- Custom branding
- Q & A for self-service
- Access to support cases, accounts, and contacts
- Knowledge base articles
- Idea submission and endorsement
- 10 custom objects
- Salesforce Identity
- Powerful capabilities for customer service and engagement
PARTNER COMMUNITY
Includes the following features:
- Role-based sharing for controlled data access
- Lead and opportunity management
- Delegated administration capabilities
- Run and Export Reports
- Dashboard viewing
- Social collaboration for customers and employees
- Mobile access
- Custom branding
- Q & A for self-service
- Access to support cases, accounts, and contacts
- Knowledge base articles
- Idea submission and endorsement
- 10 custom objects
- Salesforce Identity
- Empower partners with deal collaboration and productivity tools
EMPLOYEE COMMUNITY
For mobile and social intranets.
Includes the following features:
- Accounts (read-only)
- Contacts (read-only)
- Chatter Collaboration
- Salesforce Knowledge (read-only)
- Cases (create, read, comment only)
- 10 custom objects
- Dashboards
- Reports
- Answers and Ideas
- Workflow
- Tasks and Events
- Advanced sharing
- Transform your workplace and harness the power of social and mobile
* All per user products require an annual contract