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Products

Experience Cloud for Nonprofits

Make program, case, volunteer, and donor management easier with a secure, self-service solution.

Strengthen Relationships
with a Digital Front Door Into Your Mission

Make Every Experience Count
with Experience Cloud for Nonprofits

For Program Management

For Program Management

  • No more manual data entry for those who deliver your programs: Give field staff and volunteers a secure way to access program data, record participant attendance, and note service delivery – from anywhere.
  • Improve your program participants’ experience and deepen their engagement: Program participants have an online space to interact, read knowledge articles or FAQs, and get in touch with staff.
  • Improve your staff experience: Make interactions easier, faster by bringing them in context for your staff. Streamline program providers’ work with one up-to-date view of participants and their progress.

For Case Management

For Case Management

  • Keep clients on track between meetings with case managers: Your clients can view their case plans and update action items in a secure, digital space. Personalized to them, it’s accessible anytime, from anywhere.
  • Deepen client engagement with your services and case managers: Improve outcomes by giving clients agency in their own program journey. Make it easy to get in touch with their case managers virtually.
  • Defer cases away from your hotline to prioritize those in need: Experience Cloud can act as a self-help tool. Callers can search for solutions to problems, helping staff stay focused on more urgent interactions.

For Donor Management

For Donor Management

  • Strengthen how donors engage with your organization: Keep them coming back for more. Provide donors with a personalized self-service experience through donor management software. Allow donors to read stories of their impact and stay engaged with your mission.
  • Empower your donors to stay connected: Enable donors to connect with your org. Donors can see their past donations, update their contact details, and share their communication preferences.
  • Improve the experience of your development staff: Manage your donors at-scale through a donor platform. Spend less time responding to small requests. Let your team focus on higher-touch donor interactions instead.

For Volunteer Management

For Volunteer Management

  • Level-up the way volunteers engage with your organization: Get volunteers started quickly from anywhere with volunteer management software. Keep them engaged with available opportunities that considers their skills and preferences.
  • Empower your volunteers to get involved: Want your volunteers to get more involved? Give them visibility to new opportunities, their next projects, application, training, logged hours, and more with volunteer management software.
  • Improve the experience of your volunteer staff: When volunteers manage and onboard themselves, your staff benefits. Give your volunteer staff more time and resources to focus on what matters.
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Platform

How it Works

Create digital spaces that are private, secure, and branded to your nonprofit. Engage any community on any device using the Salesforce platform and your CRM data.

Building Better Digital Communities, Together

Learn how nonprofits are using Experience Cloud to put donors, volunteers, clients, and more in the driver’s seat of their engagement.

Volunteer with mentee, and Big Brothers Big Sisters logo

Customer Story: Big Brothers Big Sisters America

Experience Cloud for Nonprofits has been critical to sustaining our mission during COVID when mentors and mentees couldn’t meet in person – even though that mission is as simple as two people forging a relationship.”

 

Jarrod Bell, Chief Technology Officer,
Big Brothers Big Sisters America 

Resources to Help You with
Experience Cloud for Nonprofits

See How Experience Cloud for Nonprofits Works

Learn about the capabilities of Experience Cloud for Nonprofits and see the licenses available.

Watch a Nonprofit-Led Demo

See how two nonprofits use Experience Cloud to reduce their enrollment process and scale operations.

Dive Deep into the Basics

Learn the basics of Experience Cloud by taking a trail. Learn how digital experiences help you engage stakeholders.

Learn Why Experience Cloud Was Built

Learn about Experience Cloud’s origins and how it’s the fast track to perfect digital experiences.

Additional Support Services

Get support at every step of your journey.

Want to see more?

Talk to our team of experts to learn more about Experience Cloud for Nonprofits and see it for yourself.

You Have Questions, We Have Answers

Learn more about Experience Cloud for Nonprofits as a solution.