Nonprofit Cloud for Program Management
Nonprofit Cloud enables organizations to measure and manage their programs more effectively. Program Managers can better understand which initiatives or interventions are most successful, adjust services to better fit program participants' needs, and quickly define and create new programs. Nonprofit professionals, the people they serve, and the donors that support their work deserve better program management tools than paper and spreadsheets.
Features & Benefits
Manage Many Different Types of Programs
Managing complex programs and unique services is hard to do, especially when they are tracked on paper or in spreadsheets. Free and open-source, Program Management Module is a nonprofit program management tool that works with the Nonprofit Success Pack to help nonprofits manage many different types of programs or services, regardless of complexity.
Deliver Personalized Client Services
When delivering services to a number of clients, it can be hard to understand — and act on — the best next step for each individual. With Nonprofit Cloud Case Management, service providers can handle a large caseload and still personalize the care they provide. With Experience Cloud for Nonprofits, give clients agency in their own success through a client Community, accessible from anywhere.
Human-centric Support—Anytime, Anywhere
Whether a nonprofit runs an emergency service helpline or a call center to provide information and support, Salesforce’s Service Cloud helps agents respond quickly — anytime, anywhere. Nonprofits can make service accessible across every touchpoint with consistent support via chat, messaging, voice, and social media. They can also empower support agents to work from the desk or in the field and streamline the flow of information with an intuitive, offline-first mobile app.
Track, Manage, and Coordinate Volunteers
When volunteers are the lifeblood of a nonprofit’s operations, cultivating strong human connections to the mission is crucial. The Volunteers for Salesforce (V4S) app helps inspire volunteers and enrich their experiences by matching jobs with their skills and availability. Staff can send reminder emails for upcoming shifts, thank volunteers quickly for investing their time, and keep them engaged by posting volunteer opportunities on an interactive web calendar. Check it out in the AppExchange.
The Impact Management Imperative
Humanitarian and international development organizations are facing great uncertainty and challenge to deliver meaningful, measurable results grounded in evidence and data. This imperative to ground program results and impact in data is increasingly driven by ongoing sectoral reforms and stricter donor requirements that have only grown more urgent during the COVID-19 pandemic. Salesforce.org and its partners provide best-in-class technology and service offerings trusted by leading global NGOs to enable organizations to build a culture and practice of impact management and center digital transformation efforts directly in the service of the humanitarian and development mission.
Tools to Understand and Share Impact
Salesforce has incredible tools to help you make data-informed decisions about your programs and services, including reports and dashboards that come pre-built. Tableau is an advanced tool that allows you to delve into long-term trends in your data and, even, bring in external data (e.g. from a census). No matter where you are in your reporting journey, whether you want to simply tell your funders how many program participants you served this month or you want to look at long-term trends in your data, there is a solution for you. And now, with Tableau Starter Dashboards for Program Management, it’s easier than ever to get started.
Our Resources: Trailblazer Community
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