Student Experience

Nearly 80% of students say they expect personalized experiences across their student journey, yet 65% of staff say they lack the data due to organizational silos. The Salesforce Student Experience enables institutions to design communication journeys that trigger relevant messages based on real-time behavior to drive student success. Communicate with students on their preferred channel — email, mobile, social, or chat. Use robust insights and analytics to test and measure your impact.

Students can get overwhelmed looking for answers. By removing the barriers of support and providing frictionless service, you can cultivate a strong student community, improve student success, and increase retention. The Salesforce Student Experience provides students, faculty, and staff with a one-stop shop for finding resolutions themselves any time of day, on any channel, from any device.

Students want a sense of belonging — a key driver of student retention — and a proactive advising experience is key to connecting with your students. Salesforce Advisor Link provides real-time insights, collaborative tools, degree planning, and a platform for personally engaging students so faculty, staff, and advisors spend less time connecting the dots and more time connecting with students.

The Salesforce Student Experience launches students toward fulfilling careers. Institutions can help students get on a path to success by easily posting jobs and internships, managing career fairs, connecting with employers and alumni, and monitoring students during their job search.