As a Salesforce.org customer, you have access to basic online support and training that come with our Standard Success Plan. By upgrading to a Premier Success Plan, you gain access to additional services like best-practice coaching, 24/7 phone support, on-demand admins, Success Managers, Expert Coaching Sessions, and more.
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Expert Coaching Sessions
Expert Coaching Sessions are outcome-driven engagements to take your success to the next level, including webinars, videos, and individual sessions, and are available with your Premier Success Plan. Salesforce.org offers Expert Coaching Sessions on a variety of Education topics.
Salesforce.org Professional Services partners with your team to provide their decades of education industry experience and deep Salesforce expertise. Their strategic and technical guidance will help you achieve your goals faster, through flexible offerings that are tailored to your needs.
Salesforce.org Advisory Services guide institutions, and partners with best practices, from initial visioning to providing technology oversight across the implementation.
Customer Success Architects
"It has been great to have our CSA and the whole Salesforce.org team help us define a clear vision and help us to develop both our people and our tool roadmap to make our vision a reality. We were able to make a 5x improvement in time to deliver new functionality to our frontline team over previous initiatives. That speed has made the difference."
-Christian Faulconer, Executive Director Enrollment Management, BYU
Marketing Cloud Advisors
"I feel very fortunate to have worked with a Marketing Cloud Advisor as a partner in our Salesforce Connected Campus journey and beyond. Every CMO wants a partner that commits to excellence in delivery, which our MCA goes above and beyond at every day, that is truly priceless. I have no doubt we have a best in class partner to take NAU to the next level."
-Ashley E. Chitwood, Chief Marketing Office, Northern Arizona University
Salesforce.org Implementation Services help our most strategic institutions with new and emerging products and cross-cloud implementations, often alongside partners. Implementation Services provide best practices and set up a blueprint for our education ecosystem to use moving forward.
Salesforce.org Advanced Support engagements provide larger Education customers with hands-on technical support by dedicated resources that know your Salesforce instance. Available at any point in your Salesforce journey, Advanced Support Technical Account Managers work with your team for six to twelve months, on administration, maintenance, monitoring, troubleshooting, and minor enhancements, to help you achieve long-term success and self-sufficiency.
The Salesforce.org on-demand resources are available to every Education customer, to help build your knowledge and get answers when you need them.
Learn on-demand and skill up anywhere, any time on Salesforce.
Power of Us Community
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Help and Training
Find documentation, videos, walkthroughs, and more.
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Webinars and Events
From Getting Started to Release Readiness, explore a wide array of webinars and events whether you’re a seasoned pro or just starting out.
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