Amplify Program Impact.

Connect, organize, and scale programs and services.

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Nonprofit Cloud for Program Management

Nonprofit Cloud enables organizations to measure and manage their programs more effectively. Program Managers can better understand which initiatives or interventions are most successful, adjust services to better fit program participants' needs, and quickly define and create new programs. Nonprofit professionals, the people they serve, and the donors that support their work deserve better program management tools than paper and spreadsheets.

Features & Benefits

Program Management Module Home Page

Manage Many Different Types of Programs

Managing complex programs and unique services is hard to do, especially when they are tracked on paper or in spreadsheets. Free and open-source, Program Management Module is a program management tool that works with the Nonprofit Success Pack’s helps nonprofits manage many different types of programs or services, regardless of complexity.

Constituent’s contact record in Nonprofit Cloud Case Management

Deliver Personalized Client Services

When delivering services to a number of clients, it can be hard to understand — and act on — the best next step for each individual. With Nonprofit Cloud Case Management, service providers can handle a large caseload and still personalize the care they provide.

Service Cloud Console

Human-centric Support⁠—Anytime, Anywhere

Whether a nonprofit runs an emergency service helpline or a call center to provide information and support, Salesforce’s Service Cloud helps agents respond quickly — anytime, anywhere. Nonprofits can make service accessible across every touchpoint with consistent support via chat, messaging, voice, and social media. They can also empower support agents to work from the desk or in the field and streamline the flow of information with an intuitive, offline-first mobile app.

Window for assigning volunteer shifts in Volunteers for Salesforce (V4S)

Track, Manage, and Coordinate Volunteers

When volunteers are the lifeblood of a nonprofit’s operations, cultivating strong human connections to the mission is crucial. The Volunteers for Salesforce (V4S) app helps inspire volunteers and enrich their experiences by matching jobs with their skills and availability. Staff can send reminder emails for upcoming shifts, thank volunteers quickly for investing their time, and keep them engaged by posting volunteer opportunities on an interactive web calendar. Check it out in the AppExchange.

Salesforce.org Achieving Agenda 2030 - the Impact Management Imperative

The Impact Management Imperative

Humanitarian and international development organizations are facing great uncertainty and challenge to deliver meaningful, measurable results grounded in evidence and data. This imperative to ground program results and impact in data is increasingly driven by ongoing sectoral reforms and stricter donor requirements that have only grown more urgent during the COVID-19 pandemic. Salesforce.org and its partners provide best-in-class technology and service offerings trusted by leading global NGOs to enable organizations to build a culture and practice of impact management and center digital transformation efforts directly in the service of the humanitarian and development mission.

Visualization of a program performance over time in with Tableau Start Dashboards for Program Management

Tools to Understand and Share Impact

Salesforce has incredible tools to help you make data-informed decisions about your programs and services, from reports that come pre-built with NPSP to more Tableau. Tableau is an advanced tool that allows you to delve into long-term trends in your data and, even, bring in external data (e.g. from a census). No matter where you are in your reporting journey, whether you want to simply tell your funders how many program participants you served this month or you want to look at long-term trends in your data, there is a solution for you. And now, with Tableau Starter Dashboards for Program Management, it’s easier than ever to get started.

Our Resources: The Hub

Already using Salesforce for Program Management? Connect with other users in the Power of Us Hub.

Visit the Power of Us Hub