Amplify Program Impact.

Connect, organize, and scale programs and services.

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Nonprofit Cloud for Program Management

Nonprofit Cloud enables organizations to measure and manage their programs more effectively. Program Directors can better understand which initiatives or interventions are most successful, adjust services to better fit clients’ needs, and quickly define and create new programs. Nonprofit professionals, the people they serve, and the donors that support their work deserve better program management tools than paper and spreadsheets.

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Features & Benefits

Program Management Module Home Page

Manage Many Different Types of Programs

Managing complex programs and unique services is hard to do, especially when they are tracked on paper or in spreadsheets. Free and open-source, Nonprofit Success Pack’s Program Management Module helps nonprofits manage many different types of programs or services, regardless of complexity.

Constituent’s contact record in Nonprofit Cloud Case Management

Deliver Personalized Client Services

When delivering services to a number of clients, it can be hard to understand — and act on — the best next step for each individual. With Nonprofit Cloud Case Management, service providers can handle a large caseload and still personalize the care they provide.

Learn how Work.com for Nonprofits can help stabilize operations quickly in a time of crisis and help nonprofits stay productive, anytime, anywhere.

Service Cloud Console

Human-centric Support⁠—Anytime, Anywhere

Whether a nonprofit runs an emergency service helpline or a call center to provide information and support, Salesforce’s Service Cloud helps agents respond quickly — anytime, anywhere. Nonprofits can make service accessible across every touchpoint with consistent support via chat, messaging, voice, and social media. They can also empower support agents to work from the desk or in the field and streamline the flow of information with an intuitive, offline-first mobile app.

Window for assigning volunteer shifts in Volunteers for Salesforce (V4S)

Track, Manage, and Coordinate Volunteers

When volunteers are the lifeblood of a nonprofit’s operations, cultivating strong human connections to the mission is crucial. The Volunteers for Salesforce (V4S) app helps inspire volunteers and enrich their experiences by matching jobs with their skills and availability. Staff can send reminder emails for upcoming shifts, thank volunteers quickly for investing their time, and keep them engaged by posting volunteer opportunities on an interactive web calendar. Check it out in the AppExchange.

Salesforce.org Achieving Agenda 2030 - the Impact Management Imperative

The Impact Management Imperative

Humanitarian and international development organizations are facing great uncertainty and challenge to deliver meaningful, measurable results grounded in evidence and data. This imperative to ground program results and impact in data is increasingly driven by ongoing sectoral reforms and stricter donor requirements that have only grown more urgent during the COVID-19 pandemic. Salesforce.org and its partners provide best-in-class technology and service offerings trusted by leading global NGOs to enable organizations to build a culture and practice of impact management and center digital transformation efforts directly in the service of the humanitarian and development mission.

Einstein Analytics Studio dashboard, informed by Case Management

Tools to Understand and Share Impact

Nonprofit Cloud has incredible tools to help create persuasive reports, so everyone across the organization can make data-informed decisions about programs and services. Whether a nonprofit simply wants to tell funders how many clients they served this month or take a long view of trends in their data, there’s a reporting solution. Nonprofits have limited time and resources. They need to make sure they’re spending them the right way.

Our Resources: The Hub

Already using Salesforce for Program Management? Connect with other users in the Power of Us Hub.

Visit the Power of Us Hub