Salesforce.org Impact Labs is a collaborative program to co-design innovative technology solutions that address the toughest social issues facing us today.
We believe innovation is part creativity and part risk — both things nonprofits, universities, schools and philanthropies don’t always have the luxury to explore. We combine the expertise of nonprofits and educators with the power of the Salesforce ecosystem to take risks, find new solutions, and address complex social issues together.
We collaborate on the biggest, most complex social challenges. We tackle big questions like, “how might we ensure sustainable access to nutritious food for children where they live and learn?” and “How might we improve healthcare delivery to mothers in rural populations?”
1. We select challenges aligned to the UN’s Sustainable Development Goals.
2. We take a fail-forward, iterative approach, and are looking to launch a solutions in less than a year.
3. We invest in areas where there is the most demand from nonprofits and educational institutions.
To address this issue, 17 community members from nonprofits, higher ed and public agencies worked together to research and co-design Service Match, an open-source app available for download on the AppExchange. For case managers, Service Match streamlines the process of finding, making, and following up on service referrals to clients.
Our second Impact Lab convened 15 individuals representing community colleges, historically black colleges and universities (HBCUs), student success-oriented nonprofit organizations, K-12 schools, and research institutions. Our team of community experts worked closely with 20+ Salesforce employee volunteers to co-create a Financial Aid Chatbot that helps students navigate the FAFSA application. Helping ease the complexity associated with financial aid is a huge step forward for equity and access to education for all!
Recognizing that the effects of climate change aren’t equal, this lab aims to co-design a technology solution to support low-income communities of color that are most impacted by the climate crisis. We know communities disproportionately affected by climate change are already advancing solutions, and the goal of Impact Labs is to bring those experts together and identify solutions where technology can have the most impact. This lab brings together leaders from across the nonprofit, government, and for-profit sectors to lend their expertise to ideate and co-design technology solutions to advance progress on this issue.
Tell us what social issue you think could be impacted through technology advancements.
We select a challenge and gather community members to address it through a collaborative design sprint.
We test ideas with the community before coding and launching solutions for all to use.
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