Reimagine Advising at Your Institution
Students need faculty, staff, and advisors to understand and guide them through their education journey. This helps create a sense of belonging and connection—a key driver of student retention. Built to strengthen connections and provide more equitable support, Student Success Hub for Higher Education (formerly called Advisor Link) is a complete solution that helps you understand and engage with students deeply, quickly identify risk trends, and ensure students stay on a path to success.
Features & Benefits
Mobile Appointment Booking
Advisors can define who they meet with and what topics to discuss (e.g. career, academic, financial) while students can see their advisor’s appointment availability, cancellation policy, and book a meeting right from their phone. Appointments easily integrate with an advisor’s calendar, allowing them to view meeting notes and tasks for follow-up from any device.
Check-in and Walk-in Management
Simplify waiting room and front office management by coordinating queues, managing walk-ins and check-ins, and allowing advisors to manage cases and requests from a unified view. Advisors can be notified when students check in and start the meeting without manual handoffs or emails.
Build tailored degree plans and actively collaborate with students on their path to success using the online degree planning feature. Advisors get a comprehensive view of each student’s individual degree requirements, allowing greater efficiency in viewing, editing, and building tailored roadmaps for every student’s unique path to on-time graduation.
Bring data together from your SIS, LMS, degree audit, and predictive software to determine if a student is at risk. Configure automated alerts based on that aggregated data, and enable faculty members and staff to log manual alerts that route to the student’s advisor.
Scalable Planning & Communication
Put incoming and current students on a path to academic achievement with only a few clicks using pre-built communication templates. Monitor progress and send automated emails and texts for appointment reminders, important deadlines, or words of encouragement. Design and reuse plan-of-action templates to create comprehensive roadmaps for success.
Build student trust in the next normal with Work.com solutions for reopening safely.
Put those spreadsheets away! With Advising Notes, advisors can stay current with each student, share notes across teams, monitor student progress, and take proactive action as needed.
The Power of Us Hub
Already using Salesforce Student Success Hub for HED? Connect with other users in the Power of Us Hub.Visit the Power of Us Hub