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Strengthen Student Engagement

Mobile Student Portal

Give students one place to manage their journeys. Students can manage appointments, view details on their success plans, and see upcoming tasks.

Appointment Scheduling Wizard

Connect students to the right staff by proving real-time appointment scheduling with their personal advisors and counselors.

Conversational Chatbots

Help students stay on track 24/7. Proactively send SMS messages to remind them to complete important tasks.

Sentiment Surveys

Promote a culture of dialogue. Find out how students are feeling about their advising and university experience in a measurable way.

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Understand Students Deeply

Unified Student Record

Give staff a 360 degree view of every student with insights from their entire support network and integrated systems.

Early Alerts & Mass Actions

Use data to intervene earlier. Take action individually or at scale to identify which students need additional support, helping staff focus efforts.

Advising Notes

Ensure every student interaction builds on the last. Stay current with each student, share notes across teams, monitor student progress, and take action.

Pre-built Analytics

Gain critical insights into student success metrics to support retention and graduation. Reports and dashboards can be customized to meet any need.

Student Success alerts for an appointment with an advisor on with Slack and on the Salesforce platform

Collaborate Efficiently

Flexible Appointment Booking

Centralize student-facing staff into one appointment scheduling tool, empowering staff to manage dynamic schedules and offer versatile appointment options.

Case Management

Quickly triage and help students overcome obstacles using best-in-class case management functionality and omni-channel support.

Queue Management & One-Stop

Give any office that uses a queue or one-stop the ability to track their interactions with students, manage cases, and utilize the unified student record.

Student Success Alerts for Slack

Empower faculty and staff to easily share concerns with advisors so students can get the holistic support they need faster.

Alerts for class registration for a student on their mobile phone

Build a Path to Success

Success Plans & Templates

Help students reach their academic and personal goals. Plans can be created individually or as scalable templates, then tracked to provide ongoing support.

Success Teams

Bring together all staff and wrap a care team around individual students with access to the right information.


Empower students and staff to work together to plan the courses students should take to stay on track and meet degree requirements.

Scalable Platform

Go further with data using clicks, not code. Scale with Tableau Dashboards to provide in-depth reporting and analytics. Understand case loads, trends, and more.

Education Cloud Inspires Collaboration and Keeps Students on Track

Streamline student services, deliver unified advising experiences, and unlock access to careers — all on one platform that connects every student support need across campus.

Student Success Hub for Higher Ed graphic, with functionality for communications & engagement, advising, career management, and one-stop student services

Remapping the Student Experience with Student Success Hub

Case Western Reserve University adopted a “high-touch, high-tech” approach for leveraging technology. Discover how CWRU is achieving retention, satisfaction, and graduation goals, including an increase in first-to-second-year retention rates.

Tom Matthews, Associate Provost, Student Success at Case Western Reserve University
Through a high-touch, high-tech approach, we’ve boosted engagement and connected our students to the people and experiences that will help them achieve their goals.”


Tom Matthews, PhD
Associate Provost, Student Success
Case Western Reserve University

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Additional Support Services

No Matter Where You’re at on Your Journey

  • Community

    Trailblazer Community

    Engage with an online community to get answers, share expertise, and build your skills.

  • Resource


    Customizable apps help you get the most out of Student Success Hub and extend your Salesforce capabilities.

  • Alliances

    Salesforce Partners

    Find Salesforce certified consultants that specialize in serving the education community.

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Let's Get Started

We build powerful technology for, and with, our community of nonprofit, educational and philanthropic organizations. Education Cloud helps you connect everyone — students, staff, advisors, and faculty — with Student Success Hub.

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Looking for Pricing?

Education Cloud provides an integrated platform to expand the reach and impact on your campus. Contact our team of experts to discuss your needs today.