Program Management

Deliver Better Programs and Services with Salesforce for Nonprofits

Spend less time on paperwork and more time providing high-quality client care

Spend less time on paperwork and more time providing high-quality client care

For many nonprofit organizations, the most valuable asset is the staff’s time. And you can save a lot of it when you can install or quickly spin up mobile and social apps to manage your programs and services and deliver them in efficient new ways. Moving to the cloud also means streamlining manual processes and reducing paper, so you can spend less time on administration and more time delivering quality programs.

Learn more about the Salesforce products or about the Power of Us product donation program for nonprofits.

Program Management
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"We have consistent reporting across countries so we can see the effects of marketing strategies and make fast and informed decisions based on actual data. This helps us keep our operation lean and costs low." – David Battley, Head of Business Development, SolarAid

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Features

Case Management

Case Management

Too many agencies in the social service sector waste countless hours and resources on inefficient manual systems rather than actually delivering services. Salesforce case management solutions simplify and streamline case and workflow management. You can track the services you deliver from intake to case closure, service planning to service entry, and program design to outcomes reporting. Client records are unified and centralized. Social channels are integrated. And Salesforce mobile-enabled solutions let case managers get the job done from anywhere at any time, on any device. So they can quickly find the right information — and deliver services fast.

Call Centers and Client Service

Call Centers and Client Service

Whether you are running a high-volume, around-the-clock hotline, registering clients for services or events, or providing information on programs and benefits, you want to deliver top-notch service. Salesforce helps organizations provide quality service by offering easy-to-use and powerful features like multi-channel support to engage clients anywhere at anytime, social collaboration within and between organizations, and self-service tools. Provide your supporters with powerful functionality and self-service options that increase satisfaction while lowering your cost of service.

Program Management

Program Management

Each nonprofit’s mission and program is unique, but with Salesforce’s highly configurable and customizable platform, you can manage your entire program from one central location. Maintain comprehensive contact and demographic information about constituents and volunteers, categorize and manage cases, organize and schedule resources, log and categorize assets, support and enforce workflows, automate assignment of tasks, and track detailed activity histories all in one easily configurable system. Dashboards and reporting tools let you monitor key statistics at-a-glance and dig in deeper to measure outcomes.

Apps to fit your mission

Apps to fit your mission

Salesforce’s AppExchange is the world’s leading business apps marketplace. With more than 1,700 partner apps, 1.7 million customer installs and a dedicated Nonprofit AppExchange, it is the most comprehensive source of social and mobile cloud apps for your organization, so you can make use of pre-integrated solutions for marketing automation, events management, volunteer management, fundraising and more.

Portfolio of Grants Management

Portfolio of Grants Management

Grant management processes can be complex, and foundations are often challenged by the task of fulfilling their organization’s mission while managing their grant lifecycle efficiently.

Salesforce provides all the tools foundations need to manage philanthropic giving, scholarship programs and other application-based processes. With customizable solutions, budgeting, reporting, training and support, Salesforce provides a stable and scalable platform to support a foundation’s current and evolving grantmaking lifecycle.