Configuring Salesforce Cases for More Effective Program Delivery
Salesforce Service Cloud includes a powerful set of constituent support features that can be configured (using point-and-click Admin tools) to support program management for your nonprofit. Did you know that every Salesforce.org customer has access to 10 Service Cloud subscriptions via our Power of Us Subscription Donation program?
In this webinar recording, we will share best practices for mapping your client services to Salesforce and show you how to customize the Case object and related Service Cloud features for program management.
This webinar recording is targeted to Admins and attendees for this session should have a basic knowledge of Salesforce (introduced in the Salesforce Fundamentals for Nonprofits webinar).