Clients, Call Centers, and Care: How the American Lung Association Uses Salesforce
Join Salesforce.org and the nonprofit American Lung Association (ALA) in this webinar recording to hear how ALA migrated their ‘Lung Helpline’ to the Salesforce Service Cloud to better support their mission of helping all Americans breathe easier and eliminate tobacco use. Call agents — which include nurses, respiratory therapists, and counselors — manage cases, inbound and outbound calls, and referrals through Electronic Medical Records (EMR).
Watch the webinar recording.
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