A Platform that Scales with You
Customer expectations are increasing across every sector. Connected conversations, personalisation, fast response, and a deeper understanding of each client are core to ensure you're meeting the needs of those you serve today. Salesforce offers Housing Associations a scalable platform that includes a robust set of technologies to support and connect your client services, facilities management, suppliers and key stakeholders while enabling you to manage communications and outreach in a personal way, and drive efficiencies across your entire organisation. Become a data-driven Housing Association with Salesforce and gain complete transparency across your organisation, with the ability to report on and measure your impact, while leveraging insights to predict future trends and adapt accordingly.
Salesforce for Housing Associations
The future belongs to those with a vision for change and the tools to make it happen. With Salesforce, you have a platform that connects data related to clients, service agents, facilities management, suppliers and other key stakeholders, in one place. This unified platform, offers a 360 degree view of your clients and embraces communication and collaboration through several technology streams.
Supporting Housing Associations
Through the Salesforce.org Power of Us Program, Housing Associations can access Salesforce products and resources to help you reach your goals with technology. The Power of Us Program includes 10 donated subscriptions and deep discounts on additional subscriptions, products and/or services from Salesforce.
CONTACT CENTRE MANAGEMENT
Enable agents to manage cases faster, track customer repairs or complaints, view dashboards and insights by putting all the information needed at their fingertips – in one console. Adopt a customer first approach by making it easy for tenants to get in touch with support agents and resolve their issues quickly using live chat software. With Salesforce you can deliver a consistent customer experience across all touch-points from office to on-site, by giving field agents the tools to work more efficiently and effectively on a unified platform across any channel.
CONNECTED CLIENT ENGAGEMENT
Deliver self-service solutions
Tenants expect to have access to relevant information and services such as repairs and maintenance cases raised, and rent payment information. With self-service portals and discussion forums, they can get answers to their questions anytime, anywhere, while significantly reducing the manual effort from staff. Having a single source of record for your Housing Association also enhances your performance visibility and with customisable dashboards, you can easily share results and impact metrics with key stakeholders.
ADVANCE ANALYTICS AND AI
Become a data-driven organisation
Becoming a data-driven Housing Association is key for optimised decision making and also fundamental to achieve the required transparency around operations and impact. Truly understanding that impact is vital for your overall success. The role of AI is expanding into many aspects of everyday life and can support you in better provisioning services to your clients. Applying AI to your data can help unlock trends and patterns, like understanding where housing will be most in need in the future, and what type of housing will best meet demand is key to resource planning.
Here are some additional resources to get you started on your journey