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Building a System of Engagement

This session is sponsored by

Enrollment RX

St. Norbert College has had an ERP (Banner) for over a decade, but most constituent relationships were managed manually, with no visibility across divisions. Rather than integrating an add-on CRM module to Banner, they chose to move away from a “one-size-fits-all” system and towards a best-of-breed enterprise ecosystem. While Banner is the “system of record,” Salesforce became the “system of engagement.” Join this session to learn how St Norbert College leverages Salesforce, marketplace add-ons, and a bi-directional integration with Banner using Jitterbit, to create a unified view of every constituent interaction, improve its operational effectiveness, and enhance efficiency by replacing manual processes with automated workflows and triggers.


Speaker:

Ravi Agarwal

Dr. Ravi Agarwal, Director of Enterprise Applications, St. Norbert College

Ravikant Agarwal, Ph.D. is Director of Enterprise Applications at St. Norbert College in De Pere, Wisconsin, and the project manager for the college’s Salesforce.com implementation. Prior to taking on this role, he was a computer science faculty at St. Norbert College and at Hope College in Holland, MI. Ravi graduated from Auburn University with a Ph.D. in Computer Science & Software Engineering. He completed his Masters and Bachelors degree in Electrical Engineering from Wilkes University, PA. His research interests include Software Engineering, Software Processes, Usability Study, Agent-based Simulation, Project Simulation, Project Management, Evolutionary Computation and Mobile Platforms. He has authored several scholarly articles and has participated in several seminars and conferences.