How Nonprofits Can Improve Call Centre Efficiency and Deliver Better Services

We live in a world where almost everything is accessible on demand. Technology has fundamentally changed what your constituents now expect from your organisations. Delivering faster, smarter and more personalised services will keep you ahead of those expectations, enabling you to develop stronger relationships with your donors, volunteers and other participants.

Every nonprofit is unique. For some, improving efficiencies and saving valuable funds will be the main objective. For others, who offer call centre services to the vulnerable or disadvantaged, saving a few minutes could literally mean saving a life.

Watch this webinar to hear how Homeless Link and NCS Trust are using Salesforce and NewVoiceMedia to improve operations, save time and deliver better services to their constituents.


Ryan Lang, IT Systems Improvement & Innovation Partner at NCS Trust
Matt Harrison, Director of Social Enterprise at Homeless Link
Martin Harris, Account Executive at NewVoiceMedia

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