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Best Practices: Salesforce for Advancement and Alumni Relations

This session is sponsored by

ACF


The Salesforce platform offers a rich set of features to support Advancement and Alumni Relations. In this interactive roundtable discussion, we will talk about the technical benefits and challenges of deploying the Salesforce in Higher Ed and open up the session for audience contribution/participation. The goal is to share experiences so as to accelerate the deployment of Salesforce and learn from the innovations introduced by peers.



Susan Tobes

Moderator:

Susan Tobes, Business Development Director,
ACF Solutions

Susan is responsible for ACF’s higher education market development and ensuring the highest levels of customer satisfaction for ACF’s higher education customers. She has over 20 years of technical leadership, ERP project management, marketing, customer engagement and customer service experience. Immediately prior to joining ACF, Susan led several enterprise Salesforce projects at higher education institutions for roundCorner. Before joining the Salesforce ecosystem, Susan led a team of Account/Project Managers responsible for end-to-end program and project management at the University of California Berkeley’s central IT organization, held IT leadership positions and ran her own Microsoft-centric ERP consulting firm.