This session is sponsored by
Today’s advancement teams are facing intense pressure to find more donors and larger gifts than ever and relate to constituents in a more sophisticated manner. The mobile and social era has changed the way higher education must connect with their alumni and donors. And with increased competition for philanthropic dollars and time, successful advancement professionals must deliver the anytime, anywhere, collaborative experience today’s alumni and donors expect. Northeastern University will share their journey of how Salesforce has helped grow alumni relationships with a 360 degree view of every supporter and help move prospects towards major giving.
Karen Stevens, Salesforce Administrator, Northeastern University
Karen began her career with Northeastern University in the spring of 2007. Since taking on her current position, Karen has seen the Salesforce user base grow from 85 users to its current state of over 220. Karen provides and manages daily support, training & development, project management and coordination, and user specific customization requests for the Office of University Advancement.
Prior to Northeastern University Karen spent 18 years with The Gillette Company, Commercial Operations – North America. With Gillette Karen held positions of increased responsibility such as Collections Coordinator, Project Manager – Sales Administration, Customer & Sales Support Manager, and finally Senior Sales Analyst supporting Gillette’s CRM system implementation and training & development.
Karen is a 1999 graduate of Lesley University with a BS in Business Administration.