Webinar: “How To” Put Students at the Center of Service

Update: In case you missed the “How To” Put Students at the Center of Service webinar, check out the recording:

Last week, Wayne State University shared how they are using Salesforce to provide better service to their students in a webinar with Salesforce.org on their student service center implementation. Attendees learned how Wayne State University developed a Student Service Center where phone calls, emails, and walk-in visits from prospective and current students are aggregated at a central location, enhancing recruitment and retention by providing service that is responsive and accountable.

In case you missed it, the recording of the webinar and accompanying slides are now available:

Now there is an opportunity to keep the conversation going! Join us for a deeper dive on how your organization can utilize the lessons shared by Wayne State. Register today for a webinar guiding you through next steps, How To” Put Students at the Center of Service, on Wednesday, May 7 at 2pm EDT / 11am PDT.

Participants will learn to redirect an email address into Salesforce, manage and respond to email via Salesforce, collect and store data on behavioral drivers, and analyze data for business process improvement.

The webinar will also include a live step-by-step demo to guide you through how to set up these business processes in Salesforce. We look forward to continuing the conversation with you!