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Webinar: Delivering Exceptional Student Service

By Ginny McSwine April 21, 2014

Educational institutions are being challenged to become more flexible, responsive, efficient, and focused on serving students’ needs.

On Tuesday, April 29 at 2pm EDT/11am PDT, join to learn how Wayne State University developed a Student Service Center where phone calls, emails, and walk-in visits from prospective and current students are aggregated at a central location, enhancing recruitment and retention by providing service that is responsive and accountable. Delivering superior customer service every day also requires strong business processes and continuous improvement practices to be effective. Wayne State will share how they leverage ERP data while listening to students, provide prompt responses and solve problems to improve the student experience.

Preview how Wayne State is using Salesforce to provide better service for its students and learn more by attending the Delivering Exceptional Student Service webinar:

During the webinar, you’ll hear from three innovative voices from Wayne State University, Ann Elinski, Assistant Director of the Student Service Center, Nicole Brandenburg, Associate Director of Campaigns for Salesforce CRM, and Adam Lincoln, Lead Systems Integrator. The conversation will be particularly helpful for those in student services, student affairs, academic affairs, and IT.

Let us know you’ll tune in on Tuesday, April 29.


Register Today