Skip to Content

Pro Bono Profiles: Helping Service Members on their Transition to Civilian Life

By November 29, 2016

Pro Bono Profiles

RP6 logoThe mission of RP/6 (Rally Point 6) is clear — to provide support to service members, veterans, and their families as they transition back to civilian life. RP/6 connects these individuals with resources to help them fulfill a successful action plan, everything from employment services to finance and legal help to education programs.

This past year, RP/6 served over 4,300 individuals, with 96% of their clients tracking successfully on their employment action plan.

Rally Point 6

And with a mission so aligned to our own VetForce efforts here at Salesforce, it wasn’t difficult for us to find a group of eager volunteers through Pro Bono Program. Five Salesforce employee volunteers hopped into action: Chris Anderton (Heroku Presales Architect), Rob Anderton (Customer Solutions Architect), Ben Mozentar (Senior Demo Engineer), Grayson Hjaltalin (UI/UX Designer), and Kai Nunez (Principal User Researcher).

RP/6 had been using customizable Cases on the Nonprofit Success Pack, which allowed their case managers — called Scouts — to create an Action Plan for clients. According to Kylee Durant, RP/6 COO, “Since implementing the Nonprofit Success Pack, the time in which a client submits an intake form to a Scout meeting with the individual for the first time has been reduced from an average of 48 hours to 2 hours due to the power of workflow automation and case assignment rules.”

But our Salesforce volunteers saw the opportunity to help RP/6 generate even more impact. Inspired by the mobile world we live in, they banded together to create the Action Plan App, which connected their Scouts in real-time with service members, allowing for more seamless communication and a better way to track progress towards their goal.

And thanks to the power of Heroku and the 187 hours of volunteer service, the mobile-responsive Action Plan App came to life! Learn more about how R/P6 uses Heroku to increase their impact.

RP6Since the Nonprofit Success Pack was customized for the needs of RP/6 — and further bolstered by the efforts of the Salesforce Pro Bono team — the organization has been able to connect 50% more service members to the resources they need most.

As Anne Sprute, Founder, CEO and a US Army Veteran, puts it, “RP/6 formed a strategic partnership with the USO in 2015; the innovation of the Nonprofit Success Pack and the mobile App will soon be supporting service and family members globally.”

A very special thanks to R/P6 for the amazing work they do on behalf of service members, and to our Salesforce Volunteers for their quick, agile innovation.

Learn more about the Pro Bono Program at Salesforce!

Sign up for Pro Bono