Skip to Content

Announcing New Education Cloud Innovations for K-12

By Helen Hwang August 11, 2020

Our Commitment to Helping Schools Thrive in the Next Normal

Mother and daughter working together on schoolwork at home

COVID-19 has impacted education forever. While “back to school” will look different this year, we’re inspired by the resilience of entire school communities — from teachers and counselors to students and families — as they navigate this period of change. 

K-12 leaders are meeting increased needs and addressing heightened inequities to support their students and families in a new, learn-anywhere world. If one thing is certain about the future of education, it’s that supporting a connected experience for all students is more critical than ever before. 

We’ve been working closely with school leaders to learn how we can help, and we heard three key things: delivering equitable student support is critical as schools navigate remote environments; for schools that are reopening, safety is top of mind as well as access to wellness data for efficient decision making; and frequent family communications are essential to keeping parents engaged and informed, no matter where they are. 

Dr. Kyla Johnson-Trammell, Superintendent of Oakland Unified School District, said, “What’s important is that we’re getting the right services to the right students at the right time to operationalize equity.”

To help our schools thrive in the next normal, we’re deepening our commitment to education through our latest grants—bringing Salesforce’s total investment in education to $118 million—as well as our technology. Today, we’re announcing new innovations in Education Cloud for K-12 to help schools drive equitable student support, safety, and family engagement from anywhere. 

Keep reading for an overview of our community-driven innovations for K-12 schools and districts. for Schools

Reopening will look different for every school and district. With the suite of apps, expertise, and services, K-12 leaders can make critical decisions about how and when to reopen their schools safely. Solutions like Workplace Command Center, Wellness Check, and Contact Tracing can help K-12 schools keep their communities safe and informed during the COVID-19 crisis and beyond. for Schools Dashboard on Desktop




Student Success Hub for K-12 (Coming Soon!)

We’re building on our work with Oakland Unified School District to support the needs of schools and districts nationwide. Student Success Hub for K-12 is an exciting new product that will help schools deliver equitable and holistic student support from anywhere. This new Education Cloud for K-12 innovation enables school counselors and staff to view student progress, intervene collaboratively, and measure key outcomes. The first release of this product will be delivered at the end of this year. 

Student Success Hub Dashboard on Desktop



Communications and Family Engagement Tools

In order to support the whole child, it’s critical to reach families wherever they may be. Education Cloud for K-12’s best-in-class communications solutions help staff connect with families through the right channels, with the right information, at the right time. These tools allow for a comprehensive view of every family, linking interactions and data across sources and devices—empowering staff to share personalized updates and track responses to families who need additional support. 

Education Cloud for K-12 Family Engagement Tool on Desktop


Together, we can rebuild a future of K-12 education that is equitable, safe, and connected.

Any unreleased services or features referenced in this or other posts or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. For more information, please visit or call 1-800-667-6389.