The nonprofit sector has always played a vital role in bolstering the global economy. In the U.S. alone, nonprofits employ 12.3 million people, with payrolls exceeding those of most other U.S. industries. In addition, the world is seeing lasting effects of the pandemic that go beyond the COVID-19 health crisis, which can mean a serious increase in the demand for services placed on the nonprofit sector. Even before COVID-19, 75% of nonprofits reported an increase in demand for programs. This is likely to increase dramatically.
While governments, businesses, and nonprofits alike initially shifted to working remotely, many are now beginning to assess whether they are ready to reopen their workplaces and how to stay open safely. Specifically, nonprofits with large workforces in multiple locations or chapters, or those that have primarily in-person operations like museums, performing arts centers, community centers, humanitarian services and human services organizations, and more.
There are many factors to consider when it comes to deciding if it’s time to reopen offices and how to do it safely. While we have seen a number of nonprofits shift to delivering their services virtually, there are key activities related to your mission and your work that will continue to happen in person. The Nonprofit Cloud team at Salesforce.org is here to guide nonprofit leaders that are ready to start their reopening journey. Using Work.com, organizations can assess if and when they should be reopening their workplace, while keeping employees, customers, partners, and communities safe and informed. With expert advice, partners, and products built on the world’s #1 CRM, nonprofit leaders can take a thoughtful approach on how to operationalize the return to work and do it as safely and efficiently as possible.
Here are five key ways that the Work.com platform helps nonprofit leaders to assess and implement their reopening journey successfully.
Workplace Command Center
The Workplace Command Center is a one-stop shop for nonprofit leaders, designed to aid them in managing the complexities associated with assessing and executing on reopening offices. The Command Center brings together the most critical information in one comprehensive view, allowing executives and those managing returning employees to make informed decisions based on real-time, tailored data. From this view, decision makers can understand localized public health, monitor employee wellness, training information, and track facilities preparedness and shift scheduling. All from a single place.
Based on this information, leaders can act quickly to trigger the workflows and actions needed to help resume in-person operations and reopen safely. Nonprofits can integrate data from external systems via MuleSoft, or access Tableau data visualizations and partner apps and solutions.
Employee Wellness Check
We know the health and safety of your employees is paramount. Many organizations will approach a phased re-entry, along with a measured ongoing evaluation of the health and safety of your workspaces. Employee Wellness Check enables organizations to create health surveys that assess their staff’s suitability to return to work. From the Command Center, leaders can then assess wellness trends to uncover insights, allowing them to make informed decisions about returning staff to the office, while keeping health data secure.
Nonprofits can tailor surveys to their needs and create flows to trigger follow-up actions based on an employee’s wellness status. So if someone fills out a survey and reports they’re feeling ok, they are approved to come in. If another employee is reporting suspected symptoms, they’ll be asked to stay home.
Shift Management and Planning
Once an organization reopens, we want to help you stay open. Doing so requires leaders to deploy coordinated management and communication plans focused on safety and efficiency. With Work.com’s new Shift Management and Planning solutions, nonprofits can model their workplace site capacity to take new requirements and policies into consideration; enable managers to easily prioritize specific employees, functions, or projects using the power of scheduling optimization; and allow employees to specify availability and match their role or function to open shifts. So whether you are a research facility that needs to stagger staff in a lab or a human services organization that wants to ensure there’s no more than ten case managers at a time, you can make sure your mission is running smoothly while keeping staff safe.
Once shifts are created, employees receive schedule notifications that they can modify. Once a shift is confirmed, each employee receives a unique arrival window that adheres to spatial distancing guidelines for crowded common areas like lobbies or elevators.
With myTrailhead, nonprofits can quickly develop learning content for their teams, setting the stage and easing the change management needed in this time of transition. The learning experience is branded to the organization, accessible via mobile, and gamified to encourage engagement. Pre-built content kits are based on best practices for planners, leaders, and employees, easing the transition back to the office. For operations planners, for example, there’s content on workplace safety considerations and for people leaders, there’s information on building team resilience. When it comes to resources for employees, there’s everything from reporting symptoms to tips on collaborating in new ways. This pre-built content, along with your own content, can help your organization evolve to meet this unique moment in time and deliver on your mission.
Right within the Work.com Command Center, operations and leaders can see employee learning and training completion status. Many of the organizations we are working with are choosing this time to upskill, reskill, and focus on employee engagement to keep their teams healthy and involved.
As Salesforce.org has been considering when to reopen, we’ve been relying on advice and expertise to help guide our journey. We’re all in this together, so we’re making available the advice from experts we’ve been consulting, like Dr. David Agus. He has provided valuable information around what questions we should be asking as we think about reopening our own physical spaces, how we should be thinking about bringing our employees back into the workplace, and what precautions and safety measures we should be taking.
We’re also including insight from our own Office of Innovation. They have been working directly with many of our customers and companies around the world, gathering insights that they’re using to inform best practices that we want to share with you. Additionally, Elizabeth Pinkham, our head of real estate, is sharing how we’ll reopen our offices and keep our employees safe during this time.
Visit Work.com to learn more.
Any unreleased services or features referenced in this post are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. For more information please visit www.salesforce.com or call 1-800-667-6389.