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Frequently Asked Questions

Salesforce.org FAQ

What is Salesforce.org?
Salesforce.org gets our technology in the hands of nonprofits, educators and philanthropic organizations so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good.

What is a Salesforce.org Cloud?
A Salesforce.org cloud is a comprehensive set of solutions that serves specific sectors within the social good community. We have three clouds: Nonprofit Cloud is for nonprofits, Education Cloud is for colleges, universities, schools, and educational institutions and Philanthropy Cloud is for corporate and employee philanthropy.

Why the Clouds now?
Our trailblazing customers are growing and that means we need to think faster and dream bigger as we innovate together. Our clouds are not just about customers but they are about the worlds that they are working to create.

Salesforce.org’s new family of clouds marks our celebration that our customer communities are growing and they deserve a new place where they can trailblaze, problem solve, and scale – a new home, a designated cloud, to unlock all the potential in their Salesforce universe.

What does a Cloud consist of? Can I buy a cloud?

    1. A cloud is a comprehensive set of solutions that serve the needs of a specific industry.
    2. For Nonprofit Cloud and Education Cloud, you do not purchase the entire cloud outright, you purchase individual solutions as they are needed in your journey to digital transformation.
    3. Philanthropy Cloud licenses are currently available for purchase from our reseller partner, United Way.

What is the difference between Nonprofit Cloud, Education Cloud, and Philanthropy Cloud?
Nonprofit Cloud, Education Cloud, and Philanthropy Cloud are three different solutions built on the Salesforce Customer Success Platform available to Salesforce.org customers working in the nonprofit sector, education sector, and corporate philanthropy sector respectively.

    1. Nonprofit Cloud is a platform that offers a complete set of solutions to enable nonprofits to power their missions. Nonprofit Cloud is built in collaboration with the NGO community, to help organizations provide the best experience across the donor timeline. This is a new name for our platform that brings nonprofits all of the tools they need for fundraising, program management, and omni-channel engagement in one place.
    2. Education Cloud is a platform that offers a complete set of solutions that enables colleges, universities, schools, and educational institutions to empower their students and communities. Education Cloud is built in collaboration with the education community, to help institutions provide the best experience across the entire student lifecycle.
    3. Philanthropy Cloud is a platform that empowers corporate philanthropy. This is a new digital marketplace where employees and causes can engage with each other.

As a nonprofit or educational institution, why should I care about Philanthropy Cloud?
You have many channels which you use to fundraise. Philanthropy Cloud is a new compelling channel to utilize. Philanthropy Cloud provides a place for organizations to authentically engage with new audiences, share their stories of impact and raise more funds.

If an organization in the US or Canada has an active status on GuideStar or the Canada Revenue Agency, it will automatically be included and can receive donations in Philanthropy Cloud starting early 2019. It is important that nonprofits and educational institutions provide as much accurate and up-to-date information via GuideStar and the Canada Revenue Agency. By Winter 2019, nonprofits will be able to list volunteer opportunities as well as donation opportunities for corporate employees.

Does being on Nonprofit Cloud or Education Cloud currently ensure I am also on Philanthropy Cloud?
No. If your organization is currently using Nonprofit Cloud or Education Cloud it does not mean it will automatically be listed on Philanthropy Cloud, but there is a simple way to be included. If an organization in the US has active, non-revoked 501(c)(3) status on GuideStar, it will automatically be included in Philanthropy Cloud to receive donations. For Canadian nonprofits, data is sourced in a similar way from the Canada Revenue Agency to verify charity registration status.

How do I list my organization on Philanthropy Cloud?
Philanthropy Cloud has partnered with GuideStar and the Canada Revenue Agency, some of the largest databases for registered nonprofits. The information listed in your GuideStar Profile or Canadian Revenue Agency registration will appear in Philanthropy Cloud.

    1. First, ensure that your organization is on GuideStar or CRA (Canadian Revenue Agency) to be able to receive donations.
    2. Second, ensure the information listed on GuideStar or the Canada Revenue Agency is up-to-date Accurate information will also help our AI-powered Einstein tool sort through millions of giving opportunities to provide the best recommendations for giving and volunteering.

Can an educational institution or a large nonprofit use Philanthropy Cloud to manage donations and volunteering for their own employees?
Philanthropy Cloud is designed for corporate employees. If you are a Nonprofit or Educational Institution looking to manage your own employee giving programs, please contact your account representatives to explore options currently available on our platforms.

Why and how is United Way involved in Philanthropy Cloud?
For more than 130 years, United Way has partnered with companies around the world to mobilize employees around their community, and to add velocity to corporate philanthropy goals. In 2017, United Way and Salesforce.org forged a new partnership to reimagine the future of corporate giving. The vision of Philanthropy Cloud is to connect individuals in a marketplace that unites thousands of companies and their employees with causes.

How do organizations collect donations made on Philanthropy Cloud?
United Way will be channeling all donations to all nonprofit recipients.