Technology plays such an important role in maximising efficiencies and streamlining processes but often it doesn’t get the time and attention it needs to really deliver significant returns. Sound familiar?
Customers tell us that the right combination of success resources, support, and administrative expertise is critical for promoting user adoption and ensuring a high return on investment.
With that goal in mind, we’ve designed Premier Success Plans to meet the unique needs of our customers. Read on to learn more.
Drive user adoption and increase productivity
Whether you work at a nonprofit organisation or a higher education institution, you will know that work can be demanding. It can be hard to get a minute to yourself sometimes – never mind trying to spend time optimising Salesforce and showing colleagues how to use it!
Choosing one of our Premier Success Plans means that you can spend more time focusing on your objectives and less on training your workforce. Users can access over 100+ online courses which are role-based courses and customisable depending on what you or your team needs to learn. They are particularly geared to help you get certified too – allowing you to become the #AwesomeAdmin you were born to be.
Ensure fast problem resolution and minimise risk
Whether you’re building apps or creating a new report, you will have the support from our experts on hand to guide you through. We’ll give you fast, informative answers for your “how-to” questions, technical issues and developer support if you need it.
Premiers Success Plans will also give users peace of mind. In the unlikely event something does go wrong, you’ll receive a response within one hour for critical issues along with priority access to our most skilled technical resources. For those with our Premier Plus Success Plan, users also get access to Configuration Services that allow you and your team to save huge amounts of time and get the most from your Salesforce investment.
Get ready to reach your goals
Salesforce is an incredibly powerful platform, with the potential to help you achieve your mission and make an impact. Premier Success Accelerators help you get there faster! These targeted 1-on-1 coaching sessions with Salesforce experts are designed to help you master any aspect of Salesforce, and deliver results. Our advisory services offers users the opportunity to build an end-to-end strategy with our experienced architects – they will ensure success at every stage, from planning, to launch, to iteration and adoption.
Not every organisation is going to have a certified Salesforce admin on the team. A lot of the time, the knowledge comes with hands on experience which can be daunting for a new user or when starting a new project. With our Premier Plus Success Plan, your admin will have access to Configuration Services. This is a team of certified Salesforce experts who can help maintain and update your Salesforce instance such as creating users, reports, workflows, and dashboards to help you get started.
Whether it’s for a strategic project or just ad-hoc support, there are several Success Plans to choose from depending on the kind of help you need. Want to know which one is right for you?
Join our webinar on Tuesday, August 29th at 10:00 am (GMT+1) to find out and learn how you can unleash innovation & accelerate ROI with Salesforce.