Salesforce.org Terms of Service

Effective: May 22, 2018

Welcome to Salesforce.org. We are glad that you are here, and we hope that you enjoy everything that we have to offer.

PLEASE READ THESE TERMS OF USE (“TERMS”) CAREFULLY BECAUSE THEY ARE A BINDING AGREEMENT BETWEEN YOU AND SALESFORCE.ORG (“SALESFORCE.ORG,” “WE,” “US” OR “OUR”).

These Terms govern your use of the following websites: salesforce.org, info.salesforce.org, and powerofus.force.com (the “Sites”), and the products, services, applications, and programs that are offered through and described within the Sites, to the extent that they link to or reference these Terms. By accessing or using the Sites after the changes become effective, your use will be subject to the updated Terms and our Privacy Policy.

We offer a variety of applications, products and services that may be subject to separate agreements and posted rules. If you do not agree with those agreements or posted rules, you should stop using or logging into those applications, products and services.

You may only use the Sites if you are at least 18 years of age unless we have a separate agreement with you to do so.

1. Your Account

You may be required to create and login with an account to use certain applications, products, programs or services offered on the Sites. Salesforce.com, Inc. (“Salesforce”) administers the process of establishing a Salesforce account (your “Salesforce Account”), as well as the Help & Training portal, AppExchange and Partner Community, which are also governed by separate agreements between you and Salesforce and rules posted by Salesforce.

As described in greater detail in our Privacy Policy, if you decide to create a Salesforce Account, we will need your name, job title, business contact information for you and, if applicable, your authorized organizational users (e.g. email address, postal address, and phone number), geographic location, organizational information, financial qualification information, the number of employees within the organization, payment information (if applicable), and a username and password. You must be at least 18 years old to create a Salesforce Account unless we have a separate agreement with you to do so. In creating your Salesforce Account, you must provide truthful and accurate information. Please update your Salesforce Account to reflect any information changes when they occur.

Any personal information provided to Salesforce through creating and using your Salesforce Account may be shared with us for marketing purposes and used by both Salesforce’s and Salesforce.org’s employees, agents, licensees and assigns for the purpose of improving the quality of both companies’ products or services. Further, if you request information about or install Salesforce’s partner apps from the AppExchange, you acknowledge and affirm that your personal information may be shared with Salesforce’s and Salesforce.org’s employees, agents, licensees and assigns and those partners for marketing and analytics purposes.

Your Salesforce Account is for your use only and cannot be shared or used by anyone else without our permission. You are solely responsible for maintaining the confidentiality of your username and password, and you are entirely responsible for any and all activities under your Salesforce Account. You must notify us immediately of any unauthorized use or any other breach of security involving your username, password, or Salesforce Account. If we, or Salesforce, disable your Salesforce Account, you may not create another one without permission. Neither Salesforce.org nor Salesforce, nor each’s respective agents, will be liable for any loss incurred as a result of any unauthorized use of a username, password, or Salesforce Account.

In some cases, a Salesforce Account may be assigned to you by an administrator, such as your employer or educational institution. If you are using or logging into a Salesforce Account assigned to you by an administrator, they may provide you with additional terms that apply to your use of the Sites. Your administrator may also be able to access or disable your account without our involvement.

The Sites and other similar forums are public spaces and your participation creates no expectation of privacy. You acknowledge and affirm that any content that you communicate may be seen and used by others and will be associated with you. You understand that our and Salesforce’s employees, agents, licensees, and assigns, and other users and contributors connected or not connected with us or Salesforce, as applicable, may participate in or otherwise use the Sites and may employ anonymous user names when doing so. IF YOU CHOOSE TO MAKE ANY OF YOUR PERSONAL INFORMATION OR OTHER CONTENT PUBLICLY AVAILABLE THROUGH OR ON THE SITES, YOU DO SO AT YOUR OWN RISK.

2. Trailblazer Community

Please note that if you register by way of these Sites for Dreamforce or for certain events where Salesforce is handling the registration process for us, registration will occur through Salesforce’s Trailblazer Community, which may create a Salesforce Account for you. The Trailblazer Community is a free site created, owned and operated by Salesforce for customers, partners, prospects and attendees of Dreamforce and other events. Your personal information (such as your name, business contact information, photos, etc.) that Salesforce may collect during the course of registering for Dreamforce and other events may be shared with us for marketing purposes and used by both Salesforce’s and Salesforce.org’s employees, agents, licensees and assigns for the purpose of improving the quality of both company’s products or services.

The Trailblazer Community is similarly subject to a separate agreement between you and Salesforce and rules posted by Salesforce, including the Trailblazer Community Terms of Use and the Trailblazer Community Participation Guidelines. Those policies govern your use of the Trailblazer Community.

3. Power of Us Hub

The Power of Us Hub (the “Hub”) is an online community provided by Salesforce.org for our customers, certified partners and staff. Use of the Hub is governed by its own Power of Us Hub Terms of Service and Power of Us Hub Community Guidelines so please read those policies carefully.

4. Trailhead

Trailhead is the fun way to learn Salesforce. It is a free site created, owned and operated by Salesforce for the general public to learn more about both Salesforce and Salesforce.org products and services. You may login to Trailhead through your Salesforce Account or social media account. Salesforce and its employees, agents, licensees and assigns reserve the right to use the personal information it collects through the course of providing Trailhead for marketing purposes and for the purpose of improving the quality of Salesforce’s services. Use of Trailhead is governed by its own Developerforce Terms of Use. Use of your social media account to login to Trailhead is also governed by those social networks as explained in Section 9 below.

5. Your Content

We may provide opportunities for you to post or submit text, photographs, videos, articles, ideas, documents or other content (collectively, “Content”) on or through the Sites. Content you post will be accessible by all users of the particular Site as well as Salesforce.org’s and Salesforce’s employees, agents, licensees and assigns.

In some instances, we may publish your Content or share personal information about you through stories or content we publish on our Sites, such as Customer Stories or Hub blogs. This information will be public to users of the particular Site. Before we publish your Content or content that includes personal information about you, we will contact you first via email for permission. If you have initially approved our sharing your personal story or data publicly in one format including, but not limited to, a Salesforce.org video, webinar, landing page, e-book, article, social media post or Customer Story, we reserve the right to re-use, re-publish, or edit your story for the blog for marketing purposes without asking you a second time. We also will repurpose the relevant blog post into a different format without asking for additional approval.

You can only post or submit Content if you own all the rights to that Content or if another rights holder has given you permission. You do not transfer ownership of your Content simply by posting or submitting it. Keep in mind that any Content you send us will not be confidential. Further, by posting or submitting Content, unless we tell you otherwise, you grant us, Salesforce, and our and Salesforce’s employees, agents, licensees and assigns an irrevocable, perpetual (non-exclusive) right and permission to reproduce, use, encode, store, copy, transmit, publish, disclose, distribute, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, analyze, and otherwise use your Content for any purpose whatsoever in all formats, on or through any media, technology or device now know or hereafter developed. Without those rights, we could not offer the Sites. Please note that this license continues even if you stop using the Sites.

6. Content Posted by Others

In addition to providing opportunities for you to post or submit Content, we also provide opportunities for you to review Content posted by another user through or on the Sites. We are not responsible for, and do not endorse, Content posted by any other user. We generally do not pre-screen, verify, edit or moderate the Content posted by users on the Sites, but may do so on occasion in our sole discretion. Accordingly, we may not be held liable, directly or indirectly, for any loss or damage caused to you in connection with any Content posted by another user.

7. Your Use of the Sites

You are responsible for all of your activities in the Sites, and you shall treat other users of the Sites with courtesy and respect. Please do not use the Sites in a way that violates any law, infringes anyone’s rights, is offensive or interferes with the Sites or any features on the Sites in any way (including any technological measures we employ to enforce these Terms). Please remember that by using the Sites, you may be providing Content for an international audience. Things that do not seem abusive, obscene, or offensive to you might seem so to others.

We may release information concerning your use of the Sites when we believe it is appropriate to comply with the law (e.g., pursuant to a subpoena, warrant or court order); to enforce or apply these Terms; to protect our rights or property; to protect against fraudulent, abusive or unlawful use or participation on the Sites; or if we reasonably believe that a situation involving imminent danger of death or serious bodily injury to any person requires disclosure.

If we, in our sole discretion, determine that you have acted inappropriately in connection with your use of the Sites, or have violated these Terms, we reserve the right, without notice to you, to remove or refuse to post any Content, terminate your account(s), prohibit you from using the Sites (in whole or in part) and take appropriate legal action. By using and accessing the Sites, you represent that you will comply with these Terms and all applicable laws.

To report violations of these Terms, please email SFDOLegal@salesforce.com with appropriate details of the material in question and include your contact information.

8. Electronic Communications

When you use the Sites or send communications to us through the Sites, you are communicating with us electronically. We may also communicate with you electronically, including by email, direct messaging, or by posting notices on the Sites, and you acknowledge and affirm that you will receive any communications related to your use of the Sites electronically. By using the Sites, you acknowledge and affirm that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from us intended for receipt by you shall be deemed delivered and effective when sent to the email address you provide to us. Please note that by submitting Content, creating a Salesforce Account, or otherwise providing us with your email address, postal address or phone number, you acknowledge and affirm that we or our agents may contact you at that address or number in a manner consistent with our Privacy Policy.

9. Social Networks

The Sites may include features that operate in conjunction with certain third-party social networking sites that you visit, such as Facebook, Instagram, YouTube, Vimeo, and Twitter (“Social Network Features”). While your use of the Social Network Features is governed by these Terms, your access to and use of third-party social networking sites and the services provided through such sites is governed by the terms of service and other agreements posted on such sites. You are responsible for ensuring that your use of those sites complies with any such applicable terms of service and other agreements.

10. Intellectual Property and Privacy

The trademarks, logos, and content on the Sites are trademarks or copyrights of Salesforce and are protected by trademark laws, copyright laws and other intellectual property rights. Use of the trademarks and copyrighted material by Salesforce.org is governed by the license granted by Salesforce and subject to Salesforce’s Trademark and Copyright Usage Guidelines. Any trademarks or copyrights not owned by Salesforce are the property of their respective owners.

No part of the Sites, including the trademarks or copyrighted material, may be copied, reproduced, republished, uploaded, posted, publicly displayed or otherwise used without Salesforce’s prior written consent. If you would like to request permission to use a trademark or copyrighted work, please click here. If you would like to use Content from the Sites that is the intellectual property of a third party, you must obtain permission from its owner unless you are otherwise permitted to use the Content by law.

Subject to the limited rights expressly granted hereunder, we reserve all rights, title and interest in and to all intellectual property rights subsisting in the Sites including, but not limited to, its user interface, branding, and underlying technology. No rights are granted to you hereunder other than as expressly set forth herein. All of our rights and obligations under these Terms are freely assignable by us in connection with a merger, acquisition, sale of assets, operation of law or otherwise.

Salesforce.org deeply values your privacy. We treat information you submit to the Sites in accordance with our Privacy Policy, and we encourage you to read it to help you make informed decisions.

11. Removal of Material Under U.S. Digital Millennium Copyright Act

If you believe any content on the Sites infringes your copyrights, you may request that we remove or disable access to that content as explained in our DMCA Policy.

12. Users Outside the United States

We are excited to have a global community on our Sites, but are mindful of respecting local laws. By using our Sites, you acknowledge and affirm that your personal data will be transferred and processed in the United States as stated in our Privacy Policy.

13. Modifications

We reserve the right to modify the Sites at any time without giving prior notice to users. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. We also reserve the right to charge a fee for any of our features at any time. If you don’t like any changes, you can stop using the Sites at any time.

14. Termination of Use

Salesforce.org may, in its sole discretion, discontinue providing access to the Sites or restrict access to all or portions of the same at any time. You acknowledge and affirm that Salesforce.org, in its sole discretion, may terminate or limit your access to, or use of, the Sites. You also acknowledge and affirm that Salesforce.org will not be liable to you or any third-party for any termination or restriction of your access to, or use of, the Sites, including for any Content you have shared.

15. No Warranty

We provide the Sites using a commercially reasonable level of care and promise to do our best to make sure you enjoy it. But there are certain things we do not promise about the Sites.

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS, NEITHER SALESFORCE.ORG, NOR ITS AGENTS OR SERVICE PROVIDERS (“SERVICES ENTITIES”) MAKE ANY SPECIFIC PROMISES ABOUT THE SITES. IT IS PROVIDED “AS-IS,” EXCLUSIVE OF ANY EXPRESS OR IMPLIED WARRANTIES WHATSOEVER. WE DISCLAIM ANY RESPONSIBILITY WHATSOEVER FOR ANY CONTENT POSTED ON OR SUBMITTED THROUGH THE SITES REGARDLESS OF WHO ORIGINATED THAT CONTENT (INCLUDING BY YOU, US, OR ANY THIRD PARTIES) WHETHER OR NOT WE REVIEWED OR MODERATED SUCH CONTENT. WE DISCLAIM ALL WARRANTIES TO THE EXTENT PERMITTED BY LAW, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

16. Limitation of Liability

EXCEPT WHERE PROHIBITED, SALESFORCE.ORG SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SITES OR ANY THIRD PARTY’S USE OF THE SITES. THESE EXCLUSIONS INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, COMPUTER FAILURE, SERVICE INTERRUPTION OR THE VIOLATION OF YOUR RIGHTS BY ANY THIRD PARTY, EVEN IF SALESFORCE.ORG HAS BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED. YOU ACKNOWLEDGE AND AFFIRM THAT YOU BEAR ALL RISKS ASSOCIATED WITH USING OR RELYING UPON THE SITES.

17. Indemnity

You acknowledge and affirm that you will indemnify and hold us and our Services Entities, subsidiaries, affiliates, officers, and employees harmless from any claims, demands, liabilities, losses, damages, costs and expenses (including, reasonable attorneys’ fees) arising from: (i) a breach of these Terms; (ii) the suspension or termination of your use of the Sites; (iii) any claim made by you or a third party arising out of Content submitted or posted to the Sites, including any intellectual property, privacy, contractual or other legal right; (iv) any communication from a third party to you based on either party’s use of the Sites; and (v) any claim made by you or any third party pertaining to your Account or use of the Sites.

18. Miscellaneous

We may modify these Terms at any time so please be sure to check back regularly. By continuing to use or log into the Sites after these Terms have changed, you acknowledge and affirm that you are subject to and will comply with the revised Terms. If you do not agree to these changes, you should stop using or logging into the Sites.

These Terms do not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between you and us. No third-party beneficiary rights are conferred under these Terms. You may not assign your rights or obligations under these Terms, whether by operation of law or otherwise, without our prior written consent.

The Sites may contain links to third-party websites. That doesn’t mean that we control or endorse those websites, or any goods or services sold on those websites. Similarly, the Sites may contain ads from third parties. We do not control or endorse any products being advertised.

If you do not comply with these Terms, and we don’t take action right away, this doesn’t mean we are ok with what you did, or that we are giving up any rights that we may have (such as taking action in the future).

These Terms shall be governed exclusively by the internal laws of the State of California, without regard to its conflicts of laws rules. Each party hereby acknowledges and affirms that each is subject to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California to adjudicate any dispute arising out of or relating to these Terms or your use of the Sites. Each party expressly acknowledges and affirms that it will submit to the personal jurisdiction of such courts for the purpose of litigating such claim or action. If it turns out that a particular provision in these Terms is not enforceable, that will not affect any other provision.

Except as expressly stated herein, these Terms constitute the entire agreement between the parties, and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning their subject matter. No modification, amendment, or waiver of any provision of these Terms shall be effective unless it is by an update to these Terms that we make available on the Sites, or is in writing and signed by the party against whom the modification, amendment or waiver is to be asserted.

19. Contact Us

If you have any questions regarding these Terms, please contact Salesforce.org at SFDOLegal@salesforce.com.