In response to the 50% enrollment growth from 2007 to 2014, UMass Lowell implemented a one-stop service center, The Solution Center, to improve customer service and increase student satisfaction. The Solution Center was designed to improve service delivery from the “Home Offices” of the Registrar, Student Financial Services and Financial Aid through expanded self-service opportunities, improved communications, simplified processes and policies, and increased efficiency and effectiveness of operations.
The implementation of the Solution Center led to the university’s adoption of Salesforce for managing interactions between students, parents, faculty, and staff. Watch this webinar to hear about UMass Lowell’s utilization of Salesforce and its impact on business process efficiency, data-based decision making, staff performance, and the student experience.
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