Centralizing Student Service

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Just three years ago, University of Maryland University College (UMUC) was running multiple CRM, ticketing, and backoffice systems. They wanted to foster lasting relationships with greater levels of customer intimacy globally, but knew they didn’t have the right technology to enable that strategy. Today, UMUC runs a One-Stop-Shop on Salesforce across the entire organization to manage the complete student lifecycle. Watch this webinar to learn how with 15+ departments and 1100+ users all managing their student communication and outreach within a single system, students and prospective students from all over the world are able to receive quick and accurate service in real time.