The #1 Client Service Application

Transform your client’s experience and build great connections with Service Cloud. From the contact center to self-service communities, social media and beyond, change the way you support your clients and constituents.

Contact us for international pricing

Have questions? Call 1-800-667-6389 or have someone contact you.

Lightning Enterprise Edition

Extend service to the Web with customization and integration.

$150 $36 users/month* (billed annually)

30 day FREE trial

Includes features such as:

  • Case management
  • Auto-suggested solutions
  • Web & email capture
  • Case auto-assignment & escalation
  • Computer telephony integration (CTI)
  • Reports & analytics
  • Customizable dashboards
  • Content library
  • Email integration
  • Mobile access
  • Sales features such as opportunities & customizable forecasting
  • Service Cloud Console
  • Knowledge base**
  • Workflow & approvals
  • Web self-service portal**
  • Ideas & Answers communities
  • Service contracts & entitlements
  • Field service management **
  • Visual workflow
  • Call scripting
  • Facebook integration***
  • Twitter integration***
  • Case team collaboration
  • Integration via Web Services API
  • Developer sandbox
  • Offline access
  • Enterprise analytics
  • Web chat**

Lightning Unlimited Edition

Premier + Success Plan optimizes your Service Cloud App.

$300 $72 users/month* (billed annually)

First 10 EE subscriptions are free

Includes all Enterprise features:

PLUS

Premier Success Plan

  • Live Agent web chat
  • Knowledge base
  • Additional data storage
  • Expanded sandbox environments
  • 24/7 toll-free support
  • Access to 100+ admin services
  • Unlimited online training
  • Customer Community**
  • Live video chat (SOS)**

* All per user products require an annual contract ** Available for an additional fee. *** Available as a downloadable application via the AppExchange. ‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition.