The #1 Client Service Application

Transform your client’s experience and build great connections with Service Cloud. From the contact center to self-service communities, social media and beyond, change the way you support your clients and constituents.

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Have questions? Call 1-800-667-6389 or have someone contact you.

Lightning Enterprise

Extend service to the Web with customization and integration.

$150 $48 users/month* (billed annually)

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Includes features such as:

  • Service contracts and entitlements
  • Web and email response
  • Social customer service
  • Lead, contact, account management
  • Order management
  • Opportunity tracking
  • Chatter collaboration
  • Customizable reports and dashboards
  • CTI integration
  • Mobile access and administration
  • Limited number of processes, record types, profiles, and role permission sets
  • Unlimited apps and tabs
  • Salesforce Identity
  • Advanced case management
  • Multiple Service Console apps
  • Workflow and approvals
  • Integration via web service API
  • Enterprise analytics
  • Call scripting
  • Salesforce Private AppExchange
  • Custom app development
  • Multiple sandboxes
  • Knowledge base**
  • Live Agent web chat**
  • Customer Community**
  • Live video chat (SOS)**

Lightning Unlimited

Premier + Success Plan optimizes your Service Cloud App.

$300 $96 users/month* (billed annually)

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Get all Enterprise features PLUS

  • Live Agent web chat
  • Knowledge base
  • Additional data storage
  • Expanded sandbox environments
  • 24/7 toll-free support
  • Access to 100+ admin services
  • Unlimited online training
  • Customer Community**
  • Live video chat (SOS)**

* All per user products require an annual contract ** Available for an additional fee. *** Available as a downloadable application via the AppExchange. ‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition.