Community Cloud

Deliver great constituent services, everywhere. From your call center to the web and social media.
Interested in more than 10 subscriptions? Call 1-800-667-6389 or have someone contact you.

CUSTOMER COMMUNITY

Best for service and marketing use cases.

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Includes the following features:

  • Social collaboration for customers and employees
  • Mobile access
  • Custom branding
  • Q & A for self-service
  • Access to support cases, accounts, and contacts
  • Knowledge base articles
  • Idea submission and endorsement
  • 10 custom objects
  • Salesforce Identity
  • Powerful capabilities for customer service and engagement

PARTNER COMMUNITY

Most popular

Best for partner and channel management.

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Includes the following features:

  • Role-based sharing for controlled data access
  • Lead and opportunity management
  • Delegated administration capabilities
  • Run and Export Reports
  • Dashboard viewing
  • Social collaboration for customers and employees
  • Mobile access
  • Custom branding
  • Q & A for self-service
  • Access to support cases, accounts, and contacts
  • Knowledge base articles
  • Idea submission and endorsement
  • 10 custom objects
  • Salesforce Identity
  • Empower partners with deal collaboration and productivity tools

EMPLOYEE COMMUNITY

For mobile and social intranets.

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Includes the following features:

  • Accounts (read-only)
  • Contacts (read-only)
  • Chatter Collaboration
  • Salesforce Knowledge (read-only)
  • Cases (create, read, comment only)
  • 10 custom objects
  • Dashboards
  • Reports
  • Answers and Ideas
  • Workflow
  • Tasks and Events
  • Advanced sharing
  • Transform your workplace and harness the power of social and mobile

* All per user products require an annual contract