Have Questions About Salesforce for Higher Ed? We Have Answers!

By Salesforce.org | July 12, 2018 | Higher Education, User Tips and Tricks

By: Kathleen Lueckeman, Chief Innovation Officer at Maryville University

Monthly Higher Ed Technology Q&A

Office HoursGet answers to your questions each month during Higher Ed Office Hours, which are held the second Friday of the month at noon Eastern. An initiative of the Salesforce.org Higher Education Advisory Council, Higher Ed Office Hours is an hour-long call-in program, allowing community members to interact with veteran users of Salesforce.

Each month’s session is themed, covering a specific use case, though callers can ask any question they may have. It’s a fun, informal way to learn about the many uses of Salesforce.org Education Cloud.

July’s Theme is Advancement

We have some powerhouse hosts with vast knowledge across the Advancement use case:

Haley GouldHaley Gould, Michigan State University
Haley started in recruitment at the University of Michigan, and added advancement to her repertoire when the UM alumni association adopted Marketing Cloud. She has a breadth of knowledge for enterprise use cases.



Melissa KwiloszMelissa Kwilosz, Arizona State University
As CIO of ASU Enterprise Partners, Melissa directs projects around research and prospect management, gift administration and database management.





Colleen WhelanColleen Whelan, Providence College
As Director of Advancement Services at Providence College, Colleen builds on her experience during her time at Yale University – both in Central IT with its myriad use cases and in Advancement, where she and her team built an event app for Yale Reunions. Colleen is a founding officer of the Higher Education Advisory Council and is a Salesforce MVP.

No questions? No problem!

Even if you don’t have a specific question, you can still participate. If, at any time, there are no questions, the hosts talk about what they are working on, lessons learned from past projects and go-to apps and resources they use. You’ll learn about best practices, understand the functionality used and hear great tips along the way.

Coming Soon

If you can’t make July’s session, be sure to mark your calendar for our upcoming sessions. August’s theme is Registration. The theme for September is special, with two office hours:

    1. Our normal “second Friday” office hours session is themed Email Automation. Talk about Marketing Cloud, Pardot, and more!
    2. We have a second session at Dreamforce in September called Higher Ed Office Hours LIVE. This breakout session is a great opportunity to put names to faces and hear answers to questions from all use cases. It is packed with information and, through detailed answers, brings to life the power of the platform for higher ed.

Watch for the Dreamforce 2018 agenda builder to open (learn about registering for Dreamforce) and be sure to add it to your agenda so you can join us at this incredible in-person session.

Learn How To Join

Higher Education Chatter GroupHigher Ed Office Hours is promoted in the Sector: Higher Education private Chatter group in the Power of Us Hub.

The login information is always in the left-hand column in that group and there is a Knowledge article in the Hub, too. That way, you can be sure the login information is easily available.

About the Author
Kathleen Lueckeman is Chief Innovation Officer at Maryville University, where she leads the enterprise-wide implementation of the Salesforce platform. Maryville — a pioneer in the system-wide implementation of Salesforce across the entire organization for the complete student lifecycle — uses the platform to improve communications, enhance service, and automate processes. She is past chair of the Salesforce.org Higher Education Advisory Council, moderates Higher Ed Office Hours each month and serves at the Higher Education User Group Leader.